How to file a complaint in District Consumer Courts?

District Consumer Courts have been established and successfully working in 11 districts of Punjab since 2007. Although these courts are established only in 11 districts, people belonging to other districts can also file their claims in corresponding nearby consumer court. These courts are meant to provide protection to consumers rights. If any consumer faces any discrepancy from any manufacturer, service provider, supplier, shopkeeper, government department and etc, he can file a case in the district consumer court. Justice is available free of cost and within possible short time period to public for resolving their complaints. Consumers can file complaints in District Consumer Courts as well as before DCO (District Coordination Officer).

Consumers can file complaint about any of the following issue:

• Supply of substandard/ poor quality products
• Date of manufacturing and expiry or ingredient are not mentioned on any product
• Non exhibition of price list at the sale point
• Non issuance of receipt on purchase of anything or any detail is missing on receipt
• Misleading advertisement about a product or service
• Non acceptance of warranty
• Overcharging
• Poor service

How to File a Complaint in District Consumer Court?

Procedure to file a case is very simple. There is no court fee and you don't even need to hire a lawyer to file a case in a consumer court. Serve a 15 days legal notice on plain paper to the service provider/ company or shopkeeper through registered post. If your complaint is not resolved within 15 days, you may file a claim yourself or through a lawyer on plain paper within subsequent 15 days before Consumer Court. You have to attach the copy of legal notice, copy of CNIC, Receipt (if you have any) and any other proof etc. There is no court fee and no condition of hiring a lawyer. Court may punish the violator with imprisonment up to two years or with fine up to Rs.100,000 or with both in addition to damages or compensation.

How to File a Complaint before DCO?

Consumers may also file a complaint before DCO (District Coordination Officer) on plain paper for violation of; duty of disclosure regarding service or product, display of prices, issuance of receipt. DCO may fine the violator up to Rs. 50,000.

Addresses, Phone and Fax Numbers of Consumer Courts

Bahawalpur

Ist Floor, Jhangi Wala Road, Near Civil Hospital, Adjacent Aman Housing Society, Bahawalpur
Telephone: 062-2730325 , Fax: 062-2885673

Faisalabad

P-61 Jinnah Colony, Faisalabad
Telephone: 041-9201455 , Fax: 041-9200833

Gujranwala

Near DCO Office, Gujranwala
Telephone: 055-9201333-9200990 , Fax: 055-9200997

Multan

House No.430/17-B/XII, Near Chungi No.01, Waqas Town Pul Wasil, Multan
Telephone: 061-4784517 , Fax: 061-4784516

Sahiwal

36-C, Farid Town, Sahiwal
Telephone: 040-9200128 , Fax: 040-9200127

Sialkot

Cantt View Colony, Near Poli TopKhana Stop, Sialkot
Telephone: 052-9250580 , Fax: 052-9250581

D.G. Khan

274/A, Khayaban-e-Sarwar, D.G. Khan
Telephone: 064-9239094 , Fax: 064-2470496

Gujrat

House No.116-A, Shadman Colony, Near Shell Petrol Station, Gujrat
Telephone: 053-9260060 , Fax: 053-3537949

Lahore

Court No.1, 2nd Floor, Judicial Complex, Session Court, Lahore
Telephone: 042-37113822-4 , Fax: 042-37113823

Rawalpindi

Old District Katchery, New Block Special Court Complex, Rawalpindi
Telephone: 051-5512929 , Fax: 051-5121469

Sargodha

Banglow No.10, House No.11, Opposite Circuit House, Civil Lines, Sargodha
Telephone: 048-9230884 , Fax: 048-9230621